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Legal Notice

Privacy Policy

Last updated: April 19, 2026

1. Introduction

Termo Albi SHPK (“Termo Albi”, “we”, “us”) respects your privacy and is committed to protecting your personal data. This Policy explains what data we collect, why we collect it, how we process it, and what rights you have.

This Policy applies to visitors of termo-albi.com and any online services offered by Termo Albi.

2. Legal Framework

Processing is carried out in accordance with:

  • Law No. 06/L-082 on Personal Data Protection of the Republic of Kosovo;
  • General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679, for visitors from the European Union;
  • Other applicable legislation of the Republic of Kosovo.

3. Data Controller

The controller of personal data collected through this site is:

4. Data We Collect

4.1 Data you provide directly

When you fill out the contact form or write to us, we may collect:

  • First and last name;
  • Email address;
  • Phone number (if provided);
  • Requested service type;
  • The content of your message.

4.2 Data collected automatically

When you visit the site, technical services may log:

  • IP address;
  • Browser and device type;
  • Date, time, and pages viewed;
  • Referrer source.

5. Purpose of Processing and Legal Basis

  • Responding to inquiries: to answer your requests for quotes, services, or information (legal basis: your consent and legitimate interest).
  • Commercial communication: to send offers or information expressly requested by you (legal basis: consent).
  • Legal compliance: to meet tax, accounting, and other legal obligations (legal basis: legal obligation).
  • Site security and integrity: to protect the site from misuse (legal basis: legitimate interest).

6. Third-Party Services

6.1 Google Maps

The site uses Google Maps (provided by Google Ireland Limited) to display our office/warehouse location. When the map loads, Google may collect:

  • Your IP address;
  • Approximate location data;
  • Browser and device information;
  • Cookies set by Google.

Use of Google Maps is governed by Google's Privacy Policy and the Google Maps Terms of Service.

6.2 Google Fonts

The site loads fonts from Google Fonts, which may allow Google to log your IP address. We do not control this processing.

7. Cookies

This site only uses strictly necessary cookies for the site to function (e.g. language preference storage). We do not use marketing or profiling cookies without your consent. Third-party cookies (Google Maps) are set only when the relevant content is loaded.

8. Data Retention

Your data is retained only as long as necessary for the purpose of collection or as required by law:

  • Contact form inquiries: up to 24 months after the last communication;
  • Contractual and fiscal data: according to Kosovo tax law (typically 6 years);
  • Server logs: up to 12 months for security purposes.

9. Data Sharing

We do not sell or rent your personal data. Data may only be shared with:

  • Technical providers (hosting, email) acting as processors on our behalf;
  • Competent authorities, when required by law.

10. Your Rights

Under Kosovo law and GDPR, you have the right to:

  • Access: know what data we hold about you;
  • Rectification: have inaccurate data corrected;
  • Erasure (“right to be forgotten”): request deletion when there is no longer a legal basis to retain data;
  • Restriction of processing;
  • Portability: receive a copy of your data in a machine-readable format;
  • Object to processing based on legitimate interest;
  • Withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal.

To exercise these rights, contact us at info@termo-albi.com. We will respond within 30 days.

11. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or destruction. Communication with our site is encrypted via HTTPS/TLS.

12. Complaints to Supervisory Authority

If you believe your rights have been infringed, you have the right to lodge a complaint with:

  • Information and Privacy Agency of the Republic of Kosovo (AIP) — aip.rks-gov.net

13. Changes to this Policy

We may update this Policy from time to time. The current version is published here with the update date. Material changes will be announced on our site.

14. Contact

For any questions regarding this Policy or your personal data, contact us at: info@termo-albi.com.